#WHATSAPP OUTAGE UPDATE#
The update to the servers also appears to have paralysed Facebook's internal systems, which are run on the company's own network - meaning staff were left unable to communicate with each other and keycards at the company California HQ allegedly stopped working. The exact cause of the outage has not been confirmed by Facebook, but one expert said the problem may have been caused by an internal error made by staff that effectively erased the site from the internet. NetBlocks, which tracks internet outages and their impact, estimate the outage cost the global economy $160m (£117 million), and sent the Facebook share price down by more than five per cent - meaning that the firm's founder Mark Zuckerberg lost around $7billion of his fortune in a matter of hours. Haugen was due to urge the US Congress on Tuesday to regulate the company, which she plans to liken to tobacco companies that for decades denied that smoking damaged health, according to prepared testimony seen by Reuters.Facebook, Instagram, WhatsApp and Facebook Messenger went down for users around the world for more than five hours on Monday in a catastrophic outage that is understood to have been caused by a server update gone wrong.Īccording to DownDetector, the issues started at around 16:44 BST (11:44 ET), with nearly 80,000 reports for WhatsApp and more than 50,000 for Facebook. On Sunday, Frances Haugen, who worked as a product manager on the civic misinformation team at Facebook, revealed that she was the whistleblower who provided documents underpinning a Wall Street Journal investigation and a Senate hearing on Instagram's harm to teen girls. Several Facebook employees who declined to be named said that they believed that the outage was caused by an internal routing mistake to an internet domain that was compounded by the failures of internal communication tools and other resources that depend on that same domain in order to work.įacebook, which is the second largest digital advertising platform in the world, was losing about $545,000 in US ad revenue per hour during the outage, according to estimates from ad measurement firm Standard Media Index. A similar outage at cloud company Akamai Technologies Inc took down multiple websites in July. The error message on Facebook's webpage suggested an error in the Domain Name System (DNS), which allows web addresses to take users to their destinations. Soon after the outage started, Facebook acknowledged users were having trouble accessing its apps but did not provide any specifics about the nature of the problem or say how many users were affected by the outage.Īlso Read | Wall Street: Nasdaq ends sharply lower Facebook shares sink nearly 5% "Facebook basically locked its keys in its car," tweeted Jonathan Zittrain, director of Harvard's Berkman Klein Center for Internet & Society. Security experts said the disruption could be the result of an internal mistake, though sabotage by an insider would be theoretically possible. Shares rose about half a percent in after-hours trade following resumption of service. Shares of Facebook, which has nearly 2 billion daily active users, fell 4.9 per cent on Monday, their biggest daily drop since last November, amid a broader selloff in technology stocks. "To every small and large business, family, and individual who depends on us, I'm sorry," Facebook Chief Technology Officer Mike Schroepfer tweeted, adding that it "may take some time to get to 100 per cent." The outage was the second blow to the social media giant in as many days after a whistleblower on Sunday accused the company of repeatedly prioritising profit over clamping down on hate speech and misinformation.Īlso Read | Facebook fights global outage and whistleblower revelations Facebook, Instagram and WhatsApp at least partially reconnected to the global internet late on Monday afternoon Eastern time, nearly six hours into an outage that paralyzed the social media platform.įacebook and its WhatsApp and Instagram apps went dark at around noon Eastern time (2130 IST), in what website monitoring group Downdetector said was the largest such failure it had ever seen.Īround 3:15 am IST, some users began to regain partial access to the three apps.
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